P. Louise Shipping, Returns and Discounts: What to Know Before You Order
P. Louise ships cheaply in the UK and tracked to most of the world, but delivery times, customs and order issues can catch first-time buyers out. Here's everything to check before you click buy, plus how to save money on your order.
Ordering from P. Louise at a glance
Most P. Louise orders go through its own website, which has localised versions for the UK, Europe, the USA, Canada, Australia and other regions. The brand uses tracked delivery services on all orders.
Products are also sold on TikTok Shop and, since May 2026, in 36 Boots stores and on boots.com, which can be faster for UK shoppers. For our view on the products themselves, see our P. Louise review.
How to order smoothly
A few minutes of checking before you pay can save a lot of hassle later.
Use your local P. Louise site
Choose the version of the site for your country so prices, currency and delivery options are correct.
Check our coupon page first
P. Louise runs frequent promotions, free-gift thresholds and seasonal sales. See current offers on our P. Louise store page before you check out.
Pick the right delivery option
For UK orders you need quickly, choose next day and order before 7pm on a weekday. For anything time-sensitive, consider buying in a Boots store instead.
Factor in customs for international orders
Orders shipped from the UK to other countries may incur local customs fees and taxes, which are set by your country's authorities.
Check your parcel as soon as it arrives
Missing or wrong items and damaged packaging are the most common complaints in reviews. Photograph any problem straight away.
Contact support quickly if something's wrong
If your order hasn't arrived within the promised timeframe, P. Louise asks you to get in touch within 30 days of placing the order. Use [email protected] and include your order number and photos.
Shipping costs and times by region
| Destination | Delivery time | Cost from |
|---|---|---|
| UK standard | 3–5 working days | £1 |
| UK next day | Next working day | £5.99 |
| Ireland, Germany, Netherlands | 4–6 days | €3 |
| France | 4–6 days | €4 |
| Italy | 4–7 days | €5 |
| USA | 6–9 days | ~$9 |
| Canada | 5–9 days | ~$14 |
| Australia | 5–9 days | ~$12 |
| Other countries | 8–15 working days | Varies |
From P. Louise's shipping page, autumn 2026. Final costs are calculated at checkout and may be weight-based.
The ordering experience, honestly
- Very cheap UK standard delivery
- Next-day option in the UK
- Tracked delivery on every order
- Ships to Europe, North America, Australia and beyond
- Frequent promotions and free-gift offers
- Reviews mention missing, wrong or damaged items
- Support can be slow after big sales and launches
- International orders can take up to 15 working days
- Customs fees possible outside the UK
- Limited-edition drops sell out fast
Best way to buy for you
✔ Order from P. Louise directly if you
- Want the full range, including exclusives
- Are happy to wait a few days for delivery
- Want to use site promotions and free gifts
- Live in the UK or Europe
✘ Consider Boots or TikTok Shop if you
- Need a product today or tomorrow
- Prefer to see shades in person
- Want a retailer's own returns process
- Already shop TikTok Lives for deals
Ways to pay less at P. Louise
| Tip | How it helps |
|---|---|
| Check our coupon page | Find current codes and promotions |
| Watch free-gift thresholds | Spend just over the threshold to unlock a free product |
| Shop seasonal sales | Big savings around Black Friday and Christmas |
| Follow TikTok Lives | Live-only deals and bundles |
| Buy smaller sizes first | Test shades like Rumour Base 15ml before the 30ml |
Quick answers
How much is P. Louise delivery?
UK standard delivery is around £1 and next day is £5.99. International costs vary by country and are shown at checkout.
How long does P. Louise take to deliver?
3–5 working days for UK standard, next day if ordered before 7pm on weekdays, and roughly 4–15 working days internationally.
Does P. Louise accept returns?
P. Louise offers a 30-day return policy. Check the refund policy page on its site for conditions such as unopened items.
What if my order is missing items?
Photograph the parcel and contents, then contact [email protected] with your order number as soon as possible.
Will I pay customs fees?
Possibly, if you're outside the UK. Fees depend on your local customs rules.
Cheap to ship, worth a quick check
P. Louise makes ordering affordable, especially in the UK, and tracks every parcel. The main risks are delays and order errors during big sale rushes, so check your parcel promptly and keep your order details handy.
Planning your first order? See our list of the best P. Louise products to buy first.
Shop P. Louise →
